Politique de remboursement

Return and Refund Policy

Last Updated: [29/01/2025]

Thank you for shopping with GLOW&GO. We want to ensure you are completely satisfied with your purchase. If you are not entirely happy with your order, we're here to help.

Returns

  • You have 14 days from the date of delivery to return an item.

  • To be eligible for a return, your item must be unused, in the same condition you received it, and in the original packaging.

  • Proof of purchase is required for all returns.

  • Certain items, such as perishable goods, custom products, and gift cards, may not be eligible for return.

Refunds

  • Once we receive your return, we will inspect it and notify you of the approval or rejection of your refund.

  • If approved, your refund will be processed within [number] business days and credited to your original payment method.

  • Shipping costs are non-refundable unless the return is due to our error.

Exchanges

  • If you need to exchange an item for a different size, color, or variation, please contact us at [ glowandgooonline@gmail.com ].

Damaged or Defective Items

  • If you receive a damaged or defective item, please contact us within [number] days of receiving the item with photos as proof.

  • We will arrange for a replacement or refund at no additional cost.

Return Shipping

  • Customers are responsible for return shipping costs unless the item received was incorrect, damaged, or defective.

  • We recommend using a trackable shipping service to ensure we receive your returned item.

Contact Us If you have any questions about our return and refund policy, feel free to contact us at [ glowandgooonline@gmail.com ].